FAQ’s

These are the frequently asked questions on iArtJassy. Please read carefully.

What are your business hours?

Sunday – Thursday

9am – 7pm

How long will it take for my purchase to come in?

It will take 3 to 5 business days for your item to ship. You will receive a tracking order via email once your order has been shipped either by UPS or USPS.

Does each piece come in a frame?

No, only when specified in the description.

How long will it take for a commission artwork to be done?

It depends on the size, medium, etc.. It typically takes 3 to 10 business days for the art to be created, and will be shipped as soon as the balance has been paid off.

How is shipping calculated?

Shipping is calculated by the largest painting in the shipment. The cost can range from $5 – $35. Anything over $25 is typically for paintings larger than 18in x 24in or if you have a large order.

Do I have to pay when I fill out a commission form?

No, filling out the commission form will automatically give you an estimate. Payment is not a requirement to get one. 

How does payment work for commission works and payment plans?

You can either pay in full upfront, half down and half when it is done, or put down a deposit (25% – 50%) and work out a payment plan. You will not receive the art until the entire amount has been paid. The deposit is non-refundable.

My art was damaged, how will I be compensated?

A photo must be provided with the damages. A new painting or print will be created and shipped at no cost to remedy the situation.