FAQ’s

These are the frequently asked questions on iArtJassy. Please read carefully.

How long will it take for my purchase to come in?

It will take 3 to 5 business days for your item to ship, and will take 3 to 5 business days for your item to reach your doorstep. You will receive a tracking order via email once your order has been shipped.

Does each piece come in a frame?

No, only when specified in the description.

How long will it take for a commission artwork to be done?

It depends on the size, medium, etc.. It typically takes 3 to 10 business days for the art to be created, and 3 to 5 business days for it to be shipped.

Will I receive a tracking number?

Yes, as soon as the order is shipped you will receive the tracking number via email.

Do I have to pay when I fill out a commission form?

No, filling out the commission form will automatically give you an estimate. Payment is not a requirement to get one. 

How does payment work for commission works?

You can either pay in full upfront, half down and half when it is done, or put down a deposit and work out a payment plan. You will not receive the art until the entire amount has been paid.

My art was damaged, how will I be compensated?

A photo must be provided with the damages. A new painting or print will be created and shipped at no cost to remedy the situation. If the 2nd artwork still gets damaged, a refund will be made.